If payment fails for one or more passes, we show a warning and direct you to Billing & Invoicing to resolve the unpaid invoice.
Understand the payment statuses
In the Portal, you may see one of these statuses for a pass:
Pending payment means the pass has been bought, but we are still waiting for payment confirmation.
Payment failed means the payment did not succeed and action is needed.
Resolve the unpaid invoice
In the Portal, click Billing & Invoicing.
In the billing portal, open Invoice history.
Open the unpaid invoice.
Retry the payment from there.
If the redirect to the billing portal does not work, check your popup or redirect blockers and try again.
If payment still fails, check whether your payment method is still valid. We already prompt users to check their payment method when a payment fails. As a last resort, you can also contact support via the yellow messenger in the bottom left of the portal.
After successful payment, the pass moves forward in the activation flow and the passholder receives an invitation to activate their pass.