Identity Pass offers only Year Passes. In Identity Pass, the total amount is built up from the pass price and, depending on how you pay, a payment fee. VAT is calculated separately during checkout based on your company’s billing details.

Re-activation is needed when a Pass must be replaced or renewed, for example after a lost pass or when the pass holder’s identity document expires.

For standard pass purchases, the total amount per pass is calculated as: pass price + payment fee. If you buy multiple passes at once, the payment fee is charged per pass and the total amount is calculated for each pass separately.

If you pay for passes with your Pass wallet, no additional payment fee is charged during the pass purchase. The wallet is topped up separately by bank transfer, with a fixed payment fee per top-up. For more information, see How to use your Pass wallet.

VAT is not included in the prices above. It is calculated automatically during checkout based on your company’s invoice address. We will need a valid VAT number to invoice correctly. We will ask you to update it before purchase.

You can review the price in the Order Summary before confirming your purchase:

The order summary in the product shows the pricing breakdown, including Pass Price, Payment fee, Total, and that the amount is excluding VAT.

Before you can buy passes, your company must have a payment method configured or enough Pass wallet balance.

If no payment method has been added yet and there is not enough wallet balance, it will show a warning and ask you to add a payment method or top up your wallet first. For more information, see Adding a payment method and How to use your Pass wallet.